Water of Siloe utilises the website www.waterofsiloe.co.uk and www.waterofsiloe.com to promote the products it sells and distributes. These terms and conditions represent integral parts of the distance contract stipulated between Water of Siloe Ltd (hereinafter referred to as “the Seller”) and the buyer (hereinafter referred to as “the Customer”)
By confirming the order request, the Customer accepts all the contractual terms and conditions proposed and listed below.
Without accepting the general terms and conditions, it will not be possible for the Seller to confirm and process the order.
Additionally, by accepting the terms and conditions and thereafter the receipt of the order confirmation, the Customer agrees to accept all e-mail communications from the Seller, which relate to the purchase.
The Seller reserves the right to modify its terms and conditions at any time and without notice.
The amendments do not apply to order confirmations already received by the Customer prior to the time and date of any amendments by the Seller (i.e. the amendments do not apply retrospectively).
All claims, withdrawal requests and requests for clarification regarding the terms and conditions must be submitted to:
Water of Siloe Ltd.
57D Woolacombe Road SE3 8QJ
London – UK
The request of the order form sent through the shopping cart represents a simple contractual proposal. The contract closeout shall be subject to the acceptance by the Seller, Water of Siloe Ltd, which will verify the availability of goods.
Subject of the contract
Prices and invoicing
All prices include VAT.
All the invoices will be issued in GBP (Great British Pound Sterling).
The Seller accepts the following payment methods:
Paypal, Credit Card and Bank Credit Transfer (if available).
Shipping, shipping rates and disclaimer
The goods will be shipped through a contracted express courier service.
Shipping costs are to be borne by the Customer for orders of one or two (1 or 2) single Elisir (i.e. not by the Seller).
For orders of three or more single Elisir, or for Mixes and Kits, the shipping costs will be borne by the Seller (i.e. not by the Customer).
Shipping costs that are payable by the Customer will be calculated according to the country/region/city of destination. Goods travel at the Customer’s own risk.
The shipping destination will be the one submitted by the Customer during the registration process.
The Seller is exempt from any responsibility for delays, inefficiencies or accidents, including strikes and labour disputes, due to unforeseeable circumstances or force majeure, out of the Seller’s control or will.
Terms of delivery
The shipping delivery terms are approximately five (5) working days but may be subject to variations according to the amount of goods ordered and/or the stock availability of the products ordered or the shipping destination.
The Customer can verify the aforementioned terms and conditions, before sending the order confirmation request, by contacting the Seller at firstname.lastname@example.org.
The terms and conditions of delivery shall begin to run from the day after the completion of the order.
Water of Siloe is exempt from any responsibility for delays or non-delivery, including partial delivery, due to unforeseeable circumstances or force majeure, out of the Seller’s control or will.
The order can be considered completed once the payment notification (made via paypal, credit card or bank transfer) is received.
Right of withdrawal
The right of withdrawal can only be exercised by the Customer, who is intended to be a physical person, and therefore not by a company, whether VAT registered or not.
For the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including the packaging and any documentation and accessories).
Water of Siloe shall refund the Customer with the entire amount already paid within fourteen (14) days from the receipt of goods, but not until the Customer has sent proof that the goods have been returned to the Seller (such as a recorded delivery receipt) or the Seller has received the goods.
It is the Customer’s responsibility to immediately inform Water of Siloe by e-mail sent to email@example.com of their request to receive the amount paid back within the mandatory limit of thirty (30) days.
It is the Seller’s responsibility to agree with the Customer an address to return the goods.
Choice of law
The civil disputes relating to the application, interpretation and execution of the online distance selling system contracts through the websites www.waterofsiloe.co.uk and www.waterofsiloe.com will be exclusively governed by English law.